FAQ
You'll find here some common questions on Multi Plus DM. Feel free to message us if you have other questions, email us at info@multiplusdm.com
At our company, we cater to a wide variety of foodservice operations, ranging from small independent businesses to well-known chains with numerous locations. Our customer base includes restaurants, bakeries, catering companies, large-scale facilities, healthcare institutions, hotels, and other similar establishments. Regardless of the size or nature of your business, we are dedicated to providing you with the highest quality service and products to help your operation thrive.
MultiPlus DM Inc is in Dorval, Quebec and we proudly distribute in the Quebec and Ottawa regions.
If you are not a customer, simply contact us to provide us with your information. Please note that you will need to complete a credit application to become MultiPlus DM Inc customer.
Please send your request to our team and they will be able to assist you.
If you are a current MultiPlus DM Inc customer, you can contact your sales representative and they will gladly help you or you can simply fill out this request form.
Yes, you can pick up an order in our facilities. You just need to call your representative and make an appointment for pick up.
There is a minimum of $500 for delivery but there is none for in-store pick-up.
We offer free delivery for orders of $500 or more.
Yes, if you need to modify or cancel an order, please contact your sales representative as soon as possible at 514 422-8881, from Monday to Friday between 8 am and 3 pm, so that we can correct the problem before delivery. Please note that you cannot modify or cancel an order the same day of delivery.
If you have received a product that you didn’t order, you have 48 hours from receiving the product to advise your customer representative about the problem. Our team will be able to start the process and if you need to return the product, they will create a Return of Authorization (RMA) and you can return the product to our driver on our next delivery as long as the product has not been opened and the delivery sticker is still in place.
Brand Points Plus is a foodservice loyalty program that gives you tangible rewards (equipment for your operation, tech gadgets and destination trips) for the purchases you make every day. It is free to join, and as you buy the brands that are part of the program you collect points to later redeem for free rewards! There is no commitment requirement, and it remains free for as long as you choose to participate.
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